Privacy and Cookie Policy

Privacy and Cookie Policy

This privacy policy sets out how this website (Functional Nutrition Limited trading as SupplementHub) uses and protects any information that you give Functional Nutrition Limited while using this website. Functional Nutrition is committed to ensuring that your privacy is protected. Should we ask you to provide information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. Functional Nutrition Limited may change this policy from time to time by updating this page. Periodically we suggest that you should check this page to ensure that you are still happy with any changes.

  1. Scope.

All data subjects whose personal data is collected in accordance with the requirements of GDPR.

  1. Responsibilities.

2.1 The Data Protection Officer is responsible foe ensuring that this notice is made available to all data subjects prior to collecting and processing their personal data

2.2 All Employees and staff of Functional Nutrition who interact with data subjects are responsible for ensuring that this notice is brought to the data subject’s attention and that, where required, their consent to the processing of their data is secured

3.0 Privacy Notice.

3.1 About Us.

Functional Nutrition provides nutritional supplements and educational seminars to healthcare professionals and their patients.

We have a Data Protection Officer who can be contacted as follows:


The personal data that we would like to collect from you and process on your behalf is:

Personal Data Type: email address, name, customer type, qualifications (Clinician’s only).

Source: website registration.

Personal Data Type: email address, name, customer type (Clinician’s only).

Source: Mailchimp (email marketing provider).

The personal data we collect will be used for the following purposes:

  • Fulfilment of product ordering, processing and delivery.
  • Email marketing (Registered Healthcare Professionals only).
  • Website metrics.
  • Website cookies.

Our legal basis for processing personal data will be one or more of the following:

  • Legitimate interest.
  • Contractual obligation.

Any legitimate interests pursued by us are as follows:

  • Fulfilment of product ordering, processing and delivery.
  • Email marketing (registered Healthcare Professionals only).

3.2 Consent

By consenting to this privacy notice, you are giving us permission to process your personal data specifically for the purposes identified. 

You may withdraw consent at any time by completing (Please download the GDPR DSCWF PDF link at the bottom of the page)

3.3 Disclosure

Functional Nutrition Limited will not pass on your personal data to third parties without first obtaining your consent.

3.4 Retention period 

Functional Nutrition Limited will only retain your data for as long as is required in order to provide the service, or as required by law. 

3.5 Your rights as a data subject 

At any point while we are in possession of or processing your personal data, you - the data subject - have the following rights:

  • Right of access – you have the right to request a copy of the information that we hold about you.
  • Right of rectification – you have a right to correct data that we hold about you that is inaccurate or incomplete. 
  • Right to erasure – in certain circumstances you can ask for the data we hold about you to be erased from our records. You have the right to have your personal data erased if:
  • the personal data is no longer necessary for the purpose which we originally collected or processed it for; 
  • we are relying on consent as our lawful basis for holding the data, and you withdraw your consent; 
  • we are relying on legitimate interests as our basis for processing, you object to the processing of your data, and there is no overriding legitimate interest to continue this processing; 
  • we are processing the personal data for direct marketing purposes and you object to that processing;
  • we have processed the personal data unlawfully (i.e. in breach of the lawfulness requirement of the 1st principle of the GDPR); 
  • we have to do it to comply with a legal obligation; or 
  • we have processed the personal data to offer information society services to a child;
  • we have no legal obligation to retain the personal data 
  • Right to restriction of processing – where certain conditions apply to have a right to restrict the processing.
  • Right of portability – you have the right to have the data we hold about you transferred to another organisation.
  • Right to object – you have the right to object to certain types of processing such as direct marketing. 
  • Right to object to automated processing, including profiling – you also have the right to be subject to the legal effects of automated processing or profiling.
  • Right to judicial review: in the event that Functional Nutrition Limited refuses your request under rights of access, we will provide you with a reason as to why. You have the right to complain as outlined in clause 3.6 below. 

All of the above requests will be forwarded on should there be a third party involved (as stated in 3.3 above) in the processing of your personal data. Please complete (Please download the GDPR SAR PDF link at the bottom of the page)

4.0 Complaints

In the event that you wish to make a complaint about how your personal data is being processed by Functional Nutrition Limited (or third parties as described in 3.3 above), or how your complaint has been handled, you have the right to lodge a complaint directly with the supervisory authority and Functional Nutrition’s Data Protection Officer, Harrison Read. The details for each of these contacts are:

Supervisory Authority

Information Commissioner’s Office

Data Protection Officer (DPO)

Data Protection Officer:

Harrison Read
Functional Nutrition
162 Baslow Road
S17 4DR


5.0 Online Privacy Statement 

Personal data 

Under the EU’s General Data Protection Regulation (GDPR) personal data is defined as:

“any information relating to an identified or identifiable natural person ('data subject'); an identifiable natural person is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that natural person”. 

How we use your information 

This privacy notice tells you how we, Functional Nutrition Limited, will collect and use your personal data for your account, service fulfilment (including third parties), website cookies, profiling, and e-mail marketing. 

Why does Functional Nutrition Limited need to collect and store personal data?

In order for us to provide you with our service – including a professional account for order fulfilment, cookies, and email marketing, we need to collect personal data for correspondence and service. In any event, we are committed to ensuring that the information we collect, and use is appropriate for this purpose and does not constitute an invasion of your privacy. 

How will Functional Nutrition Limited use the personal data it collects about me? 

Functional Nutrition Limited will process (collect, store and use) the information you provide in a manner compatible with the General Data Protection Regulation (GDPR) and any subsequent data protection regulations. We will endeavour to keep your information accurate and up to date, and not keep it for longer than is necessary. Functional Nutrition Limited is required to retain certain information in accordance with the law, such as information needed for audit purposes. How long certain kinds of personal data should be kept may also be governed by specific business-sector requirements and agreed practices. Personal data may be held in addition to these periods depending on individual business needs. 

Under what circumstances will Functional Nutrition Limited contact me? 

Our policy is not to be intrusive, and we undertake not to ask irrelevant or unnecessary questions or send you any information that you might not reasonably expect to receive from us. Moreover, the information you provide will be subject to rigorous measures and procedures to minimise the risk of unauthorised access or disclosure. 

Can I find out the personal data that Functional Nutrition Limited holds about me? 

Functional Nutrition Limited, at your request, can confirm what information we hold about you and how it is processed. If Functional Nutrition Limited does hold personal data about you, you can request the following information: 

Identity and the contact details of the person or organisation that has determined how and why to process your data. 

Contact details of the data protection officer. 

The purpose of the processing as well as the legal basis for processing.

If the processing is based on the legitimate interests of Functional Nutrition Limited.

The categories of personal data collected, stored and processed. 

How long the data will be stored.

Details of your rights to correct, erase, restrict or object to such processing where these rights apply.

Information about your right to withdraw consent.

How to lodge a complaint with the supervisory authority.

Whether the provision of personal data is a statutory or contractual requirement, or a requirement necessary to enter into a contract, as well as whether you are obliged to provide the personal data and the possible consequences of failing to provide such data.

The source of personal data if it wasn’t collected directly from you. 

Any details and information of automated decision making, such as profiling, and any meaningful information about the logic involved, as well as the significance and expected consequences of such processing. 

What forms of ID will I need to provide in order to access this data? 

Functional Nutrition Limited accepts the following forms of ID when information on your personal data is requested: Passport or driving licence in addition to a utility bill showing address (from the last 3 months).

Contact details of the Data Protection Officer & GDPR Owner:

Data Protection Officer:

Harrison Read
Functional Nutrition
162 Baslow Road
S17 4DR


Telephone: 0114 2357845

GDPR Owner:

Functional Nutrition
162 Baslow Road
S17 4DR


Telephone: 0114 2357845

6.0 Handling Payments

Payment processing services enable this Website to process payments by credit card, bank transfer or other means. To ensure greater security, this Website shares only the information necessary to execute the transaction with the financial intermediaries handling the transaction.

Some of these services may also enable the sending of timed messages to the User, such as emails containing invoices or notifications concerning the payment.


Sage Pay (


Personal Data collected: various types of Data as specified in the privacy policy of the service.

Place of processing: United Kingdom – Privacy Policy. (link to sagepay privacy policy on their website)


PayPal (PayPal Inc.)


PayPal is a payment service provided by PayPal Inc., which allows Users to make online payments.

Personal Data collected: various types of Data as specified in the privacy policy of the service.

Place of processing: United Kingdom. See the PayPal privacy policy – Privacy Policy. (link to Paypal’s UK Privacy policy).

7.0 Interaction with live chat platforms


This type of service allows Users to interact with third-party live chat platforms directly from the pages of this Website, for contacting and being contacted by this Website support service.
If one of these services is installed, it may collect browsing and Usage Data in the pages where it is installed, even if the Users do not actively use the service. Moreover, live chat conversations may be logged.


Zendesk Chat (Zendesk, Inc.)


Zendesk Chat is a service for interacting with the Zendesk live chat platform provided by Zendesk, Inc.

Personal Data collected: email address and first name.

Place of processing: United States – Privacy Policy link to Zendesk US website privacy policy statement). Privacy Shield participant.

8.0 Spam Protection


This type of service analyses the traffic of this Website, potentially containing Users' Personal Data, with the purpose of filtering it from parts of traffic, messages and content that are recognized as SPAM.


Google reCAPTCHA (Google Inc.)


Google reCAPTCHA is a SPAM protection service provided by Google Inc.

The use of reCAPTCHA is subject to the Google privacy policy and terms of use. Add in links

Personal Data collected: Cookies and Usage Data.

Place of processing: United States – Privacy Policy. Privacy Shield participant.


9.0 List of cookies we collect

The table below lists the cookies we collect and what information they store.

Cookie Name

Cookie Description


Stores randomly generated key used to prevent forged requests.


Your session ID on the server.


Allows guests to view and edit their orders.


A link to information about your cart and viewing history, if you have asked for this.


Information on products you have emailed to friends.


The store view or language you have selected.


Indicates whether a customer allowed to use cookies.


Facilitates caching of content on the browser to make pages load faster.


Facilitates caching of content on the browser to make pages load faster.


Facilitates caching of content on the browser to make pages load faster.


Facilitates caching of content on the browser to make pages load faster.


Facilitates caching of content on the browser to make pages load faster.


Facilitates caching of content on the browser to make pages load faster.


Facilitates translation of content to other languages.


Facilitates translation of content to other languages.

10.0 Document owner and approval

The Data Protection Officer is the owner of this document and is responsible for ensuring that this record is reviewed in line with the review requirements of the GDPR. 

A current version of this document is available on request at any time, or on our website 

We keep our privacy notice under regular review. 

This notice was last updated on 31st July 2019